Legal
Refund Policy
Last updated:
Your first report is free, so you can see what Decisionfy does before paying anything. If you subscribe and it still doesn't help, you shouldn't have to pay for it.
14-day refund on your first payment
If Decisionfy doesn't help, email support@decisionfy.com within 14 days of your first payment and we will refund it in full. No questions asked. A short note on what didn't work is welcome, but never required.
Monthly renewals
Later monthly renewals are not refunded. You can cancel at any time to stop future charges, and you keep access until the end of the period you have already paid for.
How to request a refund
- Email support@decisionfy.com from the address on your account, or include your Polar order or receipt number.
- We reply within 2 business days.
- Payments are processed by Polar, our merchant of record, so approved refunds are issued through Polar to your original payment method. Banks usually take 5 to 10 business days to show the refund.
Enterprise plans
Refunds for Enterprise plans follow the terms in your written agreement with us.
Questions
Email support@decisionfy.com. See also our Terms of Service.